Frequently Asked Questions:

"How do I pair my Fitbit Alta HR with my mobile device?"

To pair your Fitbit Alta HR with your mobile device, follow these steps:
1. Download the Fitbit app from the Apple App Store or Google Play store on your mobile device.
2. Install and open the Fitbit app.
3. Create a new account or log in to an existing one if you already have one.
4. Press the button on the side of your Fitbit Alta HR once, then tap "Add a Device" on your phone.
5. Follow the instructions on your mobile device screen to set up your Fitbit Alta HR and connect it to your account. You may need to enable Bluetooth on your device if it's not already enabled.

How do I sync my Fitbit Alta HR with my smartphone using Bluetooth connectivity?

Ensure that your Fitbit Alta HR and smartphone are within 20 feet of each other. Make sure that Bluetooth is enabled on your smartphone. Press and hold the button on the side of your Fitbit Alta HR until the LED light starts to flash rapidly. This indicates that it’s in pairing mode. On your smartphone, go to the Fitbit app and select "Devices" from the menu. Select “New Device” and choose the Fitbit Alta HR when prompted. Follow the on-screen instructions to complete the setup process. Once paired, the Fitbit Alta HR will automatically sync data with your smartphone at regular intervals throughout the day. You can also manually initiate a sync by opening the app and selecting “Sync” or pressing the button on your Fitbit device. To view your stats and progress, open the Fitbit app and select "Today" from the menu. Your steps, calories burned, heart rate, and other data will be displayed here.

How do I sync my Fitbit Alta HR with my smartphone?

Make sure Bluetooth is enabled on your smartphone and that your Fitbit Alta HR is nearby. Open the Fitbit app on your smartphone and follow these steps:
a. Tap the Account icon (a head and shoulders) in the bottom right-hand corner of the screen. Tap Connected Devices, then tap Add Device. Select your device from the list or follow the on-screen instructions to add it manually. Follow the prompts to complete setup. Note: If you're having trouble syncing your device, make sure it's charged, within range (up to 30 feet), and has been removed from any other Fitbit accounts.

How do I sync my Fitbit Alta HR with my smartphone and view my fitness data?

To sync your Fitbit Alta HR with your smartphone, follow these steps:
1. Make sure Bluetooth is enabled on your smartphone. Open the Fitbit app on your smartphone. Tap the Add a Device icon (a plus sign inside a circle) in the top right corner of the screen. Follow the on-screen instructions to connect your Alta HR. Your device will vibrate and display a six-digit code when it's ready to pair. Enter this code into your app, then tap Next. Follow the on-screen prompts to complete setup and sync your data. To view your fitness data in the Fitbit app:
1. Open the app and select the Alta HR tile from the main menu. View an overview of your daily stats, including steps, distance, calories burned, floors climbed, and active minutes. Tap into each stat to see more detailed information, including charts and graphs that show trends over time. Explore additional features in the Alta HR app dashboard, such as food tracking, sleep analysis, and exercise logging. Use the app's coaching tools to set goals, earn badges, and compete with friends for motivation.

My Fitbit Alta HR is not tracking my sleep properly, sometimes it says I've slept for 8 hours when I know I was awake for most of that time. How can I fix this issue?

1. Calibration**: Make sure your device is properly calibrated. Go to Settings > Device Info, and then tap on "Calibrate" under the "Device Info" section. This will help Fitbit understand your movement patterns during the day. Automatic Sleep Tracking vs. Manual Mode**: Ensure that you are using the automatic sleep tracking feature. If you're using manual mode, it might not accurately track your sleep. To switch to automatic sleep tracking, go to Settings > Sleep and then toggle "Manual" off. Sleep Schedule**: Double-check that Fitbit is set up with your correct sleep schedule. Go to Settings > Sleep, and ensure that the start and end times are accurate for when you usually go to bed and wake up. Heart Rate Variability (HRV) Calibration**: HRV can sometimes cause issues with sleep tracking. To calibrate it, wear your Fitbit for 10 minutes while you're sitting still. Then, try recalibrating the device as mentioned in step 1. Reset Your Device**: If none of the above steps work, it might be worth resetting your Fitbit back to its factory settings. However, this will erase all your saved data, so make sure you've synced everything before doing so. Consider Upgrading**: If your issue persists after trying these troubleshooting steps, it may indicate a hardware problem with your device. In such cases, considering an upgrade might be the best option.

My Fitbit Alta HR is showing incorrect heart rate readings, even when I'm not exercising or moving at all. What could be causing this issue and how can I fix it?

1. Interference from other devices**: Other electronic devices in your vicinity, such as cordless phones, microwaves, or nearby Bluetooth devices, can interfere with the Fitbit's optical heart rate sensor. Try moving away from any potential sources of interference. Dirty or wet band**: If your band is dirty or wet, it may be causing the sensor to malfunction. Clean the band thoroughly and make sure it's dry before wearing it again. Wrist alignment**: The Fitbit's optical heart rate sensor is designed to work when the light shines through your skin at a specific angle. If you're not wearing the tracker at an optimal angle, the reading may be inaccurate. Try adjusting the band so that it sits snugly on your wrist and the light is shining directly through your skin. Battery level**: A low battery can cause issues with heart rate readings. Make sure to charge your Fitbit regularly and keep the battery level above 20%. Software glitch**: Occasionally, software glitches can cause issues with heart rate readings. Try resetting your Fitbit by pressing and holding the button until you see the "Fitbit" logo on the screen. Hardware issue**: If none of the above steps resolve the issue, it's possible that there's a hardware problem with your Fitbit. In this case, you may need to contact Fitbit support for further assistance or consider replacing the device. To fix the issue:

1. Try restarting your Fitbit by pressing and holding the button until you see the "Fitbit" logo on the screen. Clean the band thoroughly and make sure it's dry before wearing it again. Adjust the band so that it sits snugly on your wrist and the light is shining directly through your skin. If the issue persists, contact Fitbit support for further assistance. If none of these steps resolve the issue, you may need to consider replacing your Fitbit or exploring other fitness tracking options.

Do you know that you can use Fitbit Alta HR as a GPS Tracker?

All smart watches and sports bands equipped with GPS receivers such as Fitbit Alta HR can be used as a GPS tracker. It doesn't matter how you connect to the internet - direct (eSIM) or indirect via a smartphone. In both cases, you can track your wearable device online in real time. More information is available on this GPS tracking platform for smartwatches.

What features has Fitbit Alta HR?

This device has accelerometer, barometer, compass, pedometer, sleep tracking. You might be interested in some other devices with sleep tracking. If that so, you can find it here.

What kind of wireless communication do you need for activity tracking?

If you want to track your activity during training, you need a device that can communicate. Fitbit Alta HR have several types of comunication. For example Bluetooth. The best activity truckers have Bluetooth and you can find them here. More information about wireless communication in activity trackers can be found in our article.